All returns are subject to inspection by our Quality Assurance team before a refund is processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
– A $10 re-stocking fee will apply to all returned items.
We believe in excellent customer service and that no purchase is final until you are completely satisfied. We are so confident that our Donj Jewellery products will exceed your expectations that we stand behind our products with a 15-day no risk money back guarantee.
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Any product over 5000$ USD cannot be refunded or exchanged.
Additional non-returnable items:
- Gift cards
- SALE products
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you placed your order outside the USA or Canada we still offer a prepaid FedEx return label. A $25 re-stocking fee will apply to all returned items
If you haven’t received a refund yet, first contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 3742 Boul Levesque, Laval, QC, H7V 1E8, Canada.
Contact our Customer Service team on free call 1(855) 498-DONJ or email [email protected] to initiate a return. You’ll need to provide your order number, contact details and reason for return. We will send you a return label. Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond certificates or certificate of authenticities).
To return your product, you should mail your product to: 3742 Boul Levesque, Laval, QC, H7V 1E8, Canada.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.